Disclosure
The purpose of this blog is to promote our own products and services- AllCom's unified communications services featuring Genie- which include, but are not limited to, The Universal Office, The Genie Gateway, VoiceFaxEmail, and CellPlusPlus, as well as to offer information regarding our products and services to our current and future subscribers. AllCom sells these products and services in the form of subscriptions.
Any third party sponsored ads are clearly marked as such.
Click Here for the Genie CashBox and Club Services Membership Agreement
Click Here for the Genie Universal Office Membership Agreement
Click Here for the Genie CashBox and Club Services Membership Agreement
Click Here for the Genie Universal Office Membership Agreement
PRIVACY POLICY FOR GENIE SERVICES
The Privacy Policy below
governs your use of your Genie account and products, services and any
other features, technologies or functionalities offered by us
(collectively “the Genie Services”) (including, without
limitation, any information you provide in relation to the Genie
Services).
Our
slogan “Everyone
should mind their own business”
describes our privacy policy in just six words. However given the
current state of technology, as well as the potential for more
sophisticated advancements, the time is ripe to consider taking steps
that ensure the protection of privacy into the future. Otherwise,
privacy as we know it may not exist in the next decade. To address
these concerns AllCom is taking the most aggressive steps in our
industry to protect your privacy.
By
consenting to, and agreeing the terms of, this Privacy Policy, you
expressly consent and agree to us processing your data in the manner
set out herein. This Privacy Policy describes the information we
collect and how we use that information. Genie takes the processing
of your personal information very seriously and will use your
information only in accordance with the terms of this Privacy Policy.
We
will not sell or rent your personal information to third parties for
their marketing purposes under any circumstances.
It is important for you to review and understand our unique approach
to this Privacy Policy as it applies to all the Genie Services.
By
accepting the Privacy Policy at registration, you expressly consent
to our use of your personal information and direct us to do so in the
manner described in this Privacy Policy. If
you disagree with the terms of this Privacy Policy, please do not
register for or use any of the Genie Services provided by AllCom.
Notification
of Changes
This
Privacy Policy may be revised over time as new features are added to
the Genie Services or as we incorporate suggestions from our
Subscribers. We may amend this Privacy Policy at any time by posting
a revised version on our website. The revised version will be
effective at the time we post it. In addition, if we propose to
change this Privacy Policy in a substantial manner, we will provide
you with at least 30 days' prior notice of such a change by posting
notice on the "Policy Updates" page of our website(s).
After this 30 days' notice, you will be considered as having
expressly consented to all amendments to the Privacy Policy. If
you disagree with the terms of this Privacy Policy, you may close
your account at any time.
A
Special Note about Minors
With
the exception of students, establishing a Student Account, minors are
not eligible to use our service and we ask that minors (persons under
the age of 18) do not submit any personal information to us or use
the Genie Services.
To
open a Genie account or use the Genie Services, you must provide your
name, address, phone number, and email address. In order to make and
receive payments through the Genie Services, you must provide your
credit card, debit card and bank account information. This
information will ONLY be used by AllCom internally to provide you the
Genie Services and it will not be shared with any buyers, sellers, or
other Genie Subscribers. To complete transactions and purchases from
other Genie Subscribers you will only need to provide your Genie
Number or your phone number.
We
also ask you to choose different security questions to answer (such
as your city of birth or your pet's name). This required information
is necessary for us to process transactions, issue a new password if
you forget or lose your existing password, protect you against fraud,
and contact you should the need arise in administering your account
or the Genie Services.
When you access Genie using a mobile device, we may additionally collect and store device sign-on data (including device ID) and geolocation data in order to provide our services.
When you access Genie using a mobile device, we may additionally collect and store device sign-on data (including device ID) and geolocation data in order to provide our services.
Transaction
Information
When
you use the Genie Services to send money to someone else or request
money from someone else, we ask you to provide information related to
that transaction, consisting of the amount of the transaction, the
type of transaction (purchase of goods, purchase of services, or
simple money transfer) the email address, the Genie Number or the
phone number of the third party. We retain this information for each
of your transactions through the Genie Services and may add this
information to your account profile to be used for future
transactions that you may make with us. We also collect the Internet
address (IP address) and other identifying information about the
computer or device you use to access your Genie account or use the
Genie Services, in order to help detect possible instances of
unauthorized transactions.
Information
about You from Third Parties
In
order to protect all our Subscribers against potential fraud, we
verify the information you provide with the "Payment Processors"
and/or "Credit Reference and Fraud Agencies". In the course
of such verification, we receive personally identifiable information
about you from such services. In particular, if you register a credit
card or debit card with Genie, we will use card authorization and
fraud screening services to verify that your card information and
address match the information you supplied to Genie, and that the
card has not been reported as lost or stolen.
If you
send or receive high overall payment volumes through the Genie
Services, in some circumstances we will conduct a background check on
your business by obtaining information about you and your business
from a credit reference or fraud agency such as Dun & Bradstreet.
If you owe us money, we may conduct a credit check on you by
obtaining additional information about you from a credit reference or
fraud agency, to the extent permitted by law. Genie, at its sole
discretion, reserves the right to periodically retrieve and review a
business and/or consumer credit report supplied by such credit
reference or fraud agency for any account, and reserves the right to
close an account based on information obtained during this credit
review process.
Additional
Verification
If we
cannot verify the information that you provide, or if you request a
withdrawal by check to an address other than your verified credit
card billing address, we may ask you to send us additional
information by fax (such as your driver’s license, credit card
statement, and/or a recent utility bill, or other information linking
you to the applicable address), or to answer additional questions
online to help verify your information.
Website
Traffic Information
Because
of the way Internet communication standards work, when you arrive at
or leave the Genie website, we automatically receive the web address
of the site that you came from or are going to. We also collect
information on which pages of our website you visit, IP addresses,
the type of browser you use and the times you access our website. We
use this information to try to understand our Subscribers'
preferences better and to manage the load on our servers, so as to
improve our services and your experience with Genie.
Our
Use of "Cookies"
"Cookies"
are small files of data that reside on your computer and allow us to
recognize you as a Genie Subscriber if you return to our website
using the same computer and browser. We send a "session cookie"
to your computer if and when you log in to your Genie account by
entering your Genie Number and password or otherwise use the Genie
Services. These cookies allow us to recognize you if you visit
multiple pages on our site during the same session, so that you don't
need to re-enter your password multiple times.
Internal
Uses
We
collect, store and process your personal information on servers
located in the United States and operated by AllCom and elsewhere in
the World where AllCom facilities are located. Our primary purpose in
collecting personal information is to provide you with a safe,
smooth, efficient, and customized experience.
Disclosure
to Other Genie Customers
Your
credit card number, bank account and other financial information will
not be revealed to anyone whom you have paid or who has paid you
through the Genie Services or third parties that use the Genie
Services. If you are buying goods or services and pay through Genie,
we may provide the seller with the delivery address for the goods and
your billing address to complete your transaction. If an attempt to
pay your seller fails, or is later invalidated, we may also provide
your seller with details of the unsuccessful payment. To facilitate
dispute resolutions, we may provide a buyer with the seller's address
so that goods can be returned to the seller.
We
work with third parties including merchants to enable them to accept
or facilitate payments from or to you using the Genie Services. In
doing so, a third party may share information about you with us such
as your Genie Number, email address or phone number, when a payment
is sent to you or when you are attempting to pay that third party. We
use this information to confirm that you are a Genie Subscriber and
that Genie can be enabled to make a payment, or where a payment is
sent to you to send you a notification that you have received a
payment. Also, if you request that we validate your status as a Genie
Subscriber with a third party, we will do so. Please note that third
parties you buy from and contract with may have their own privacy
policies, and Genie is not responsible for their operations,
including but not limited to their information practices.
Our
Contact with Genie Customers
We
communicate with our users on a regular basis via email and text to
provide requested services. We also communicate with our users by
phone to:
- resolve Subscriber complaints or claims made by users via the Genie Services;
- respond to requests for Subscriber service;
- inform users if we believe their accounts or any of their transactions have been used for an illegitimate purpose;
- confirm information concerning a user’s identity, business or account activity;
- carry out collection activities;
- conduct Subscriber surveys; and
- investigate suspicious transactions.
We use
your email or physical address to confirm your opening of a Genie
account, to send you your Genie Card, to send you notice of payments
that you send or receive through Genie (including referral payments
described below), to send you information about important changes to
our products and services, and to send notices and other disclosures
required by law. Generally, users cannot opt out of these
communications, but they will be primarily informational in nature
rather than promotional.
Genie
is committed to handling your information with high standards of
information security. We use computer safeguards such as firewalls
and data encryption, we enforce physical access controls to our
buildings and files, and we authorize access to personal information
only for those employees who require it to fulfill their job
responsibilities.
The
security of your Genie account also relies on your protection of your
Genie password. You may not share your Genie password with anyone.
Genie representatives will never ask you for your password, so any
email or other communication requesting your password should be
treated as unauthorized and suspicious. If you do share your Genie
password with a third party for any reason, including because the
third party has promised to provide you additional services such as
account aggregation, the third party will have access to your account
and your personal information, and you may be responsible for actions
taken using your password. If you believe someone else has obtained
access to your password, please change it immediately by logging in
to your account and changing your Profile settings.
To avoid fraud when making a
purchase or sending money through the Genie Services Buyers / Senders
obtains a single purpose single use authorization code often referred
to as a CashCode. Buyers / Senders provide their Genie Number with
the specific CashCode and dollar amount to the Seller for
verification purposes and to complete the transaction. WHEN USING
GENIE SERVICES THE SELLER CANOT REQUEST AN AUTHORIZATION FOR A
PURCHASE IT MUST ALWAYS BE PROVIDED BY THE BUYER.
6. Accessing and Changing
Your Information
You can review the personal
information you have provided us and make any desired changes to such
information, or to the settings for your Genie account, at any time
by logging in to your account on the Genie website and change your
preferences. You can also close your account through the Genie
website. If you close your Genie account, we will mark your account
in our database as "Closed", but will keep your account
information in our database. This is necessary in order to deter
fraud, by ensuring that persons who try to commit fraud will not be
able to avoid detection simply by closing their account and opening a
new account. However, if you close your account, your personally
identifiable information will not be used by us for any further
purposes, nor sold or shared with third parties, except as necessary
to prevent fraud and assist law enforcement, or as required by law
